Return and exchange of goods
A Customer who is a Consumer or an Entrepreneur with Consumer rights and who has concluded a Sales Agreement may withdraw from it within 30 days without giving any reason.
To exercise your right of withdrawal, you must inform us by means of a clear statement (e.g. via e-mail or form) within 30 days of receipt of the goods.
The returned goods must be sent back immediately, and in any event no later than 14 days from the day on which we are informed of your withdrawal from this contract.
The right to withdraw from the contract does not apply if the ordered products are delivered in sealed packaging which cannot be returned after opening for health protection or hygiene reasons.
We do not accept returns of used or opened goods or goods whose protective packaging has been damaged.
Please carefully complete the withdrawal form available on the website. You can choose an electronic version or a printed version, which you will include with your shipment.
Send the returned goods to the following address: SIGMA MEN sp. z o.o. o.o. ul. Boleslawa Krzywoustego 6, 81-035 Gdynia, with the note "Return of goods." The product should be appropriately secured and packaged to prevent damage. The customer covers the shipping costs.
Wait for the refund, which will take place within 14 days from the date of withdrawal from the sales contract.
What's next?
We will first verify the return upon receipt of the shipment. Once the return is approved, a sales invoice correction will be issued and sent to the email address provided in the order.
Refunds will be made no later than 14 days from the date of withdrawal from the sales contract, using the same payment method used in the original transaction. We may withhold the refund until we receive the item or until you provide us with proof of having sent it back, whichever comes first.
Detailed information on withdrawal from the sales contract can be found in the Store Regulations https://forsigmamen.com/pages/regulamin-sklepu