Return and exchange of goods
A Client who is a Consumer and an Entrepreneur with Consumer rights, who has concluded a Sales Agreement, may withdraw from it within 30 days without giving any reason.
To exercise the right of withdrawal from the contract, you must inform us by means of a clear statement (for example, by email or a form) within 30 days from the date of receipt of the goods.
The returned goods must be sent back immediately, and in any case no later than 14 days from the day we were informed about the withdrawal from this agreement.
The right to withdraw from the contract does not apply if the ordered products are items delivered in sealed packaging, which cannot be returned after opening due to health protection or hygiene reasons.
We do not accept returns of used goods, opened items, or those whose protective packaging has been tampered with.
Fill out the contract withdrawal form available on the website accurately. You can choose the electronic version or the printout, which you will include with the shipment.
Send the returned goods to the address: SIGMA MEN sp. z o.o. ul. Boleslawa Krzywoustego 6, 81-035 Gdynia with the note "Return of goods". The product should be properly secured and packed to prevent damage. The cost of shipping the goods is covered by the Customer.
Expect a refund to be made within 14 days from the date of withdrawal from the sales contract
What's next?
First, upon receiving the shipment, we will verify the return. After the return is approved, a sales invoice correction will be issued and sent to the email address provided in the order.
The refund will be made no later than 14 days from the day of withdrawal from the sales contract, using the same payment methods that were used in the original transaction. We may withhold the refund until we receive the item or until you provide us with proof of its return, whichever occurs first.
Detailed information regarding withdrawal from the sales contract can be found in the Store Regulations https://forsigmamen.com/pages/regulamin-sklepu